Last updated on December 4th, 2024 at 03:17 pm
A leading and internationally recognized BPM company, WNS is known for its quality services in digital transformation. Ranging from finance and banking to customer interaction, WNS tries to provide unique solutions to the unique problems faced by their esteemed customers. Likewise, to maintain the quality of their services, WNS hires top professionals in their team. Thus, one can expect a pretty challenging interview during the hiring process. Nothing to fear, we have put down some WNS interview questions and some interview tips that will definitely help you perform better in the interview.
Types of WNS Interview Questions
General Questions
Acing an interview with a major firm like WNS Global Services isn’t easy. It isn’t difficult either. You just need to know how to answer with grace and confidence. Yet, you cannot prepare answers for every question under the sun. Hence, we have compiled the most commonly asked questions with answers for you.
Technical Questions
Technical questions can vary based on the profile you are applying. However at this stage we have covered some basic technical questions just to illustrate the category of questions which might be asked.
Business Process Management at WNS
WNS specializes in Business Process Management (BPM), offering services that span across various industries such as finance, banking, and customer interaction. Understanding the business process is crucial for performing well in any role at WNS. This ensures that you are aligned with the company’s approach to delivering high-quality, efficient services to clients. Familiarity with BPM can give you an edge during technical questions, especially those related to process optimization and client interaction.
General WNS Interview Questions
Do you find yourself eligible for the company?- General WNS interview Question 1
Question Basics
If you look into this WNS interview question well, this is one of the trickiest questions asked in any interview. The trick to answering this is that you have to be mindful of what you are saying. You can neither be overconfident nor brag about your qualities. Neither can you be nervous and sell yourself. You have to maintain the right balance while answering this.
Answer
You can begin by saying: Thank you for the question. Having done my bachelor’s/master’s in finance (or whatever your degree is) from XYZ, I have undergone rigorous classroom courses to develop my skills and knowledge in the same.
Freshers: Not only that, I have done some workshops and internships in XYZ and gained hands-on knowledge on how to efficiently manage financial accounts for our clients. I believe that my knowledge will thrive here while helping your company to reach
Experienced: Additionally, I have worked earlier in XYZ where I served as a finance officer/personal banker(whatever your role was) for XYZ months. Having all the skills and experience, I find myself appropriately eligible for this role.
In both the cases, the focus has to be on connecting the career decisions with your interest. You want to avoid talking like a robot and listing your details in a wiff.
What salary do you expect?- WNS Interview Question 2
This is another tricky question that again tests your own evaluation of self-estimation and confidence. You just cannot jump to a figure giving a one-line answer to your interviewer.
Freshers: What I look for from this company is an opportunity to add all the necessary learnings quickly and add value to your processes. I would expect to be paid as per the industry standards for a person with my caliber.
Experienced: I want to take on challenging responsibilities, something that I missed being given till date. Which would also remunerate me fairly. Hence, I expect a salary of around 6-8L per annum (average experienced salary) per annum.
Tip: First do your research on finding what should be the expected hike, and then go 20% higher than that. Which gives some room for negotiation. For eg; if the general appraisals are at 15%, then you want to target 35% so that even after a hard negotiation you could still end up with more than 15%.
Tell us something about your previous experience?
This answer is completely objective. You can frame your answer in the form:
Experienced: The goal here is to quantify the experience in terms of achievements and not just subjectively tell your responsibilities. Remember that the interviewer is trying to gauge your value.
Do you have experience with financial banking?
This is a straightforward WNS interview question. But you still cannot limit yourself to answering just yes or no.
If you have been a financial banker, you can simply go on saying: Yes, I am experienced in financial banking. I have worked as a financial banker at XYZ Company where I successfully helped my clients to maximize their profits and reduce risks. I conducted extensive market research
If you are a fresher or an experienced person who hasn’t been a financial banker, you intend to know what knowledge or information you have about financial banking.
How would you handle customers’ upset with our services?
Since WNS is a BPO company, you will be receiving calls from upset customers complaining about their dissatisfaction. Performing well in your job also depends on how well you can handle such clients. Hence answering this question well, is very important for the hiring authorities.
In order to answer this, you can go around saying that:
Freshers: I will first apologize for their inconvenience and ask them to explain their problem in detail. I will then try to provide a solution and ask them to reach out to me for further help.
Experienced: Being in XYZ company or Having worked in call centers or customer service, I have experience on how to handle such clients. I will be apologetic and resolve their issues at my earliest. I can handle them with empathy and care in order to keep them happy.
Technical WNS Interview Questions
These are the technical WNS interview questions that will help the interviewer determine how much you can pull off the role. Doing well in these questions also enables you to get higher pay for your salary. So, whether or not you are experienced, you need to find out, how well you are familiar with the technical terms and questions.
Can you talk to customers about marketing campaigns?
WNS also helps its customers with advertising and marketing campaigns. Here the idea of fresher and experienced depends solely on whether or not possess this particular skill.
Freshers: (Show them that you are willing to learn and help even if you don’t know). I have not been a part of marketing and advertising earlier. If my role requires me to do this, I will learn about it and then help my customers in building the right marketing campaign through the right choice of channels and budget. Else I will forward this call to the marketing department and ask them to take over from then.
Experienced: (Give them an idea of what you have done relevant to this field). I have been closely associated with business start-ups where I have helped them with advertising and marketing. I have helped them choose the appropriate channels for advertising within the given budget.
Would you be able to handle the XYZ role?
This is again one of the tricky yet technical WNS interview questions. When you are answering this question, they are trying to determine, how aware you are of this job role, the do’s and don’ts of the role as well the responsibilities.
Fresher: I have not done this job earlier. However, I am well aware of the duties and responsibilities of XYZ. If I am an XYZ, as a part of my role, I have to …
Experienced: I have served as an XYZ in XYZ company for a few months where I had to (write the job description). During my tenure there, I …(write how successfully aced your role).
WNS Interview Questions & Answers Role Wise Comprehensive List
Now, let me present you the various questions which are asked based on different category of roles offered by WNS
Finance & Accounting WNS Interview Questions
Q1. Different types of constraints and difference between primary key and foreign key?
Constraints ensure data integrity:
– NOT NULL: Ensures a column cannot have NULL values.
– UNIQUE: Ensures all values in a column are distinct.
– PRIMARY KEY: Combines NOT NULL and UNIQUE to uniquely identify records.
– FOREIGN KEY: Links two tables to ensure referential integrity.
Example: The `StudentID` column in the `Students` table is a PRIMARY KEY, and the `CourseID` column in `Enrollments` is a FOREIGN KEY referencing the `Courses` table.
Q2. What is a journal entry, and what is cash allotment?
Journal Entry: Records financial transactions in accounting.
Cash Allotment: Allocation of funds for specific purposes.
Example: For salaries paid—
Debit Salaries Expense, Credit Cash.
Q3. What is the difference between AML and KYC?
– AML: Anti-Money Laundering procedures to detect and prevent financial crimes.
– KYC: Know Your Customer processes to verify customer identity.
Q4. What is the difference between amortization and depreciation?
– Amortization: Applies to intangible assets like patents and trademarks.
– Depreciation: Applies to tangible assets like machinery and buildings.
Q5. What is deferred revenue?
Revenue received in advance but not yet earned.
Example: Subscription payments for a service that will be delivered in the future.
Q6. What is a General Ledger (GL)?
A system for recording all financial transactions of a company.
Example: GL accounts include Assets, Liabilities, Revenue, and Expenses.
Q7. What is the purpose of accrual entries in accounting?
To record revenues and expenses in the period they are earned or incurred, regardless of when cash is received or paid.
Example: Accrued salaries are recorded at the end of the month even if payment is made in the following month.
Q8. Explain the difference between clean price and dirty price.
– Clean Price: The price of a bond excluding accrued interest.
– Dirty Price: The price of a bond including accrued interest.
Example: If a bond’s face value is $1,000 with $50 accrued interest, the clean price is $1,000, and the dirty price is $1,050.
Q9. What are the components of a balance sheet?
– Assets: What the company owns (e.g., cash, inventory, equipment).
– Liabilities: What the company owes (e.g., loans, accounts payable).
– Equity: Owners’ interest in the company.
Q10. What is vendor aging, and why is it important?
Vendor aging analyzes outstanding payments to vendors based on the age of the invoice.
Importance: Helps manage cash flow and maintain healthy vendor relationships by prioritizing overdue payments.
IT & Technical Interview Questions
Q1. What does FB03 stand for in SAP?
FB03 is a transaction code in SAP used to display financial accounting documents such as invoices, payments, and credit memos.
Q2. How do routers work with firewalls, DHCP, and DNS?
– Routers: Manage network traffic.
– Firewalls: Block unauthorized access.
– DHCP: Assigns IP addresses automatically.
– DNS: Resolves domain names into IP addresses.
Q3. What is the difference between arbitration and pre-arbitration?
– Arbitration: Formal process involving a neutral third party to resolve disputes.
– Pre-Arbitration: Informal negotiation process to settle disputes before arbitration.
Q4. What is the purpose of accrual entries in accounting?
Accrual entries record revenues and expenses in the period they are earned or incurred, regardless of when cash is received or paid.
Q5. What is SAP ABAP used for?
ABAP (Advanced Business Application Programming) is a programming language for developing applications within the SAP environment.
Q6. Explain what BGP (Border Gateway Protocol) is.
BGP is a protocol used to exchange routing information between networks on the internet, ensuring data is sent via the most efficient path.
Q7. How does a DHCP server work?
A DHCP server assigns IP addresses to devices on a network dynamically, eliminating the need for manual configuration.
Q8. What are the main features of TeamViewer?
– Remote desktop access.
– File transfer.
– Session recording.
– Multi-platform support.
Q9. What is the difference between a switch and a router?
– Switch: Connects devices within the same network and operates at the data link layer.
– Router: Connects different networks and operates at the network layer.
Q10. What is regression analysis in technical terms?
Regression analysis is a statistical technique to predict a dependent variable’s value based on one or more independent variables.
Customer Service Interview Questions
Q1. What will you check if an NRI comes to the branch to open a bank account?
– Verify passport for NRI status.
– Check visa for legal residency and permissions.
– Request proof of foreign address (e.g., utility bills).
– Explain differences between NRE and NRO accounts.
Q2. What will you do if you find out a suspicious transaction?
– Investigate the transaction.
– Gather supporting documents.
– Consult superiors or compliance teams.
– Report the transaction to regulatory bodies like AML.
Q3. What is vendor aging, and why is it important?
Vendor aging analyzes outstanding payments to vendors based on the age of the invoice.
Importance: Helps manage cash flow and maintain healthy vendor relationships by prioritizing overdue payments.
Q4. How would you handle an angry customer?
– Stay calm and listen actively.
– Acknowledge their concerns and empathize.
– Offer solutions or escalate to a higher authority if necessary.
– Follow up to ensure resolution.
Q5. What steps will you take to resolve a service-related complaint?
1. Understand the issue by listening carefully.
2. Apologize for any inconvenience.
3. Offer a resolution or timeline for resolution.
4. Follow up to ensure customer satisfaction.
Q6. How do you prioritize tasks in a high-pressure environment?
– Identify urgent and important tasks.
– Use tools like to-do lists or task management software.
– Communicate with team members for clarity.
– Reassess priorities as new tasks come in.
Q7. What is the importance of maintaining confidentiality in customer service?
– Builds trust with customers.
– Ensures compliance with data protection laws.
– Prevents misuse of sensitive information.
Example: Keeping personal financial details secure.
Q8. How would you explain a technical issue to a non-technical customer?
– Use simple and clear language.
– Avoid technical jargon.
– Use analogies to explain complex concepts.
– Confirm their understanding by asking for feedback.
Q9. How do you measure customer satisfaction?
– Use surveys and feedback forms.
– Analyze customer reviews and ratings.
– Track Net Promoter Score (NPS).
– Monitor repeat customer rates and complaint resolution times.
Q10. How do you ensure consistent customer service quality across all interactions?
– Use standard operating procedures (SOPs).
– Provide regular training for customer service representatives.
– Monitor calls and interactions for quality assurance.
– Gather and act on customer feedback to improve processes.
Conclusion
An interview is a key to sealing your position in the company. As such it is not that difficult to ace interviews. Some tips that can help you:
1. Prepare wisely: Don’t mug up the answers or anything for that matter. Do mock practices.
2. Do not lie in your interview.
3. Take professional help for the best preparations from experienced teachers.
4. During the interview, dress formally, wear fewer accessories, and light-scented perfume.
5. Listen carefully to your interviewer. Interact confidently.
6. Try to ask questions to the interviewer if you have any.
7. Thank the interviewer for their time and for this opportunity.
WNS is a great company and one of the biggest global services firms to work with. We wish you all the best in your preparations and for your big day! If you are nervous and need further help in the preparations, contact us without hesitation.
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